Terms of Service — True North Paws

Last updated: September 2026

1. General Information

Welcome to True North Paws. "We," "us," and "our" refer to True North Paws. We operate this website and online store, including all information, content, tools, products, and services (the "Services"), to provide you with a curated shopping experience. Our store is powered by Shopify.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

2. Account & Access

By using this site, you confirm that you are at least the age of majority in your province of residence, or have permission from a parent/guardian to use the Services. You agree to provide accurate, current, and complete information, and you are responsible for maintaining the security of your account and all account activity. You may not transfer or assign your account to any third party.

3. Our Products

We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device, and we do not guarantee an exact match to images shown. We reserve the right to modify product descriptions, limit quantities, or discontinue any product at any time, without notice.

4. Orders

By placing an order, you are making an offer to purchase — not a guaranteed sale. We reserve the right to accept, decline, cancel, or modify any order at our discretion. An order is only confirmed once accepted and payment is processed. Please review your order carefully before submitting, as cancellations after processing may not be possible. All purchases are subject to our Refund Policy and are intended for personal use only, not commercial resale.

5. Pricing & Billing

Prices are subject to change without notice. The price charged is the price shown at checkout, confirmed in your order confirmation email. Posted prices include free shipping but do not include applicable taxes unless stated. You agree to provide valid, accurate, and up-to-date payment information for all purchases.

6. Shipping & Delivery

Orders are fulfilled through our international supplier network, with an average delivery window of 5–10 business days to Canada. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Risk of loss transfers to the customer once the order is shipped, though we remain committed to resolving delivery issues per our Refund Policy.

7. Intellectual Property

All website content — text, images, design, logos, and product descriptions — is owned by True North Paws or its licensors and is protected by copyright and trademark law. You may not copy, distribute, modify, or use this content for any commercial purpose without our prior written permission.

8. Third-Party Tools & Links

We may provide access to third-party tools (such as payment processors), provided "as is" — we have no control over them and assume no responsibility for their use. Our Services may also contain links to external websites; we are not responsible for their content or your purchases made through them.

9. Relationship with Shopify

Our store is powered by Shopify, but all purchases are made directly with True North Paws. Shopify is not responsible for any aspect of these transactions.

10. Privacy

Your personal data is handled according to our Privacy Policy. By using our Services, you agree to this data processing.

11. User Feedback

If you submit reviews, comments, or other feedback, you grant us the right to use them freely for business purposes, and we are under no obligation to compensate you. You are responsible for ensuring your feedback is lawful and does not infringe on any third party's rights.

12. Errors & Inaccuracies

Our Services may occasionally contain errors related to pricing, product descriptions, or availability. We reserve the right to correct these errors and cancel affected orders, even after submission.

13. Prohibited Uses

You may not use our Services for illegal activity, to violate any law, to infringe on intellectual property rights, to transmit false information, to spam or impersonate others, or to upload viruses or malware. We may suspend or terminate access if these rules are violated.

14. Termination

We may suspend or terminate your access to our Services at any time, at our discretion, without notice.

15. Disclaimer of Warranties

Our Services and products are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free operation.

16. Limitation of Liability

To the fullest extent permitted by law, True North Paws is not liable for any indirect, incidental, or consequential damages — including lost profits or data — arising from your use of our Services or products.

17. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your violation of these Terms or misuse of our Services.

18. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

19. Entire Agreement

These Terms, along with our other posted policies, constitute the entire agreement between you and True North Paws regarding use of our Services.

20. Assignment

You may not transfer your rights under these Terms without our consent. We may assign our rights at any time without notice.

21. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the competent courts of Ontario, Canada.

22. Changes to These Terms

We may update these Terms at any time by posting changes to this page. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

23. Contact Information

Questions about these Terms: 📧 truenorthpawsupport@gmail.com