Privacy Policy | True North Paws

Last updated: October 8, 2026

1. Introduction

True North Paws respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when customers visit our website, purchase products, contact customer support, subscribe to marketing communications, or interact with our services.

Our website is operated using Shopify and serves customers within Canada.

2. Personal Information We Collect

Depending on how customers interact with our store, we may collect the following information.

Contact and Identification Information

• Full name.

• Email address.

• Telephone number.

• Billing and shipping addresses.

Order and Purchase Information

• Products purchased.

• Order history.

• Transaction and payment confirmation details.

• Shipping and fulfillment details.

• Refund and return requests.

• Customer support communications.

Website and Technical Information

• IP address.

• Device and browser information.

• Website pages visited.

• Shopping cart interactions.

• Cookies and similar tracking identifiers.

• Website navigation and advertising interactions.

Customer-Submitted Information

We may collect customer reviews, ratings, photographs, feedback, and other information voluntarily submitted to our store.

3. Payment Information

Payments are processed through Shopify and authorized payment service providers.

True North Paws does not store complete customer credit or debit card numbers.

Payment providers may collect information necessary to process transactions, detect fraud, and meet their legal obligations.

4. How We Use Personal Information

We collect and use personal information for purposes including:

• Processing and fulfilling orders.

• Confirming purchases and payments.

• Arranging shipping and delivery.

• Managing refunds, returns, and complaints.

• Responding to customer inquiries.

• Preventing fraud and unauthorized transactions.

• Maintaining website functionality and security.

• Improving our products and shopping experience.

• Understanding website activity.

• Measuring advertising performance.

• Sending promotional communications where permitted.

• Meeting legal, tax, and accounting obligations.

Personal information is used for appropriate business purposes in accordance with applicable privacy laws.

5. Sharing Information With Service Providers

We may disclose necessary personal information to third parties who help operate our business.

These may include:

Shopify: Website hosting, ecommerce functionality, and order management.

Payment Providers: Secure processing of payments and refunds.

Suppliers and Fulfillment Partners: Including AliExpress sellers and services such as DSers when used to process customer orders.

Shipping Carriers: Delivery and transportation of purchased products.

Analytics and Advertising Providers: Including Meta when its advertising tools are enabled.

Customer Support and Technology Providers: Where necessary to assist customers and maintain services.

We may also disclose information where legally required or permitted.

We do not sell customer contact lists to data brokers.

Certain disclosures to advertising partners may be treated differently under applicable privacy laws. We respect any corresponding legal rights and requirements.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies.

These technologies may help us:

• Maintain shopping cart functionality.

• Remember website preferences.

• Protect customer accounts and transactions.

• Analyze website performance.

• Measure advertising effectiveness.

• Provide personalized advertising where permitted.

Some cookies are necessary for the operation of the website.

Other technologies, including analytics and advertising tracking, may require consent or additional customer choices under applicable law.

Customers may manage available cookie preferences through our website's privacy controls, where provided, and through their browser settings.

Disabling certain cookies may affect website functionality.

7. Meta Advertising and Analytics

True North Paws uses Meta advertising services to promote products on platforms such as Facebook and Instagram.

Where Meta tracking technologies are enabled on our website, information about visitor interactions may be collected or shared to measure advertising performance and support relevant advertising.

This may include browser identifiers, device information, and interactions with website content.

We will provide applicable notices and consent choices where required by law.

8. Marketing Communications

Customers may choose to receive promotional emails, discounts, product announcements, or other marketing communications.

We send commercial electronic messages only where permitted under applicable law, including consent requirements.

Customers may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

Unsubscribing from marketing does not prevent necessary order confirmations, shipping communications, or customer support messages.

9. International Data Processing

True North Paws operates in Canada and currently ships within Canada.

However, some service providers, technology partners, suppliers, and fulfillment companies operate internationally.

Personal information may be processed, accessed, or stored outside Canada, including in jurisdictions with different privacy laws.

We take appropriate steps to safeguard information in accordance with applicable legal requirements.

Information processed in another jurisdiction may be accessible to authorities under that jurisdiction's laws.

10. Information Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Order fulfillment.

• Customer account management.

• Returns and refunds.

• Customer support.

• Fraud prevention.

• Accounting and legal obligations.

• Resolving disputes.

Retention periods depend on the type of information and the applicable legal and operational requirements.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

11. Information Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, and disclosure.

Our ecommerce platform and payment service providers maintain security controls to support online transactions.

However, no website or electronic transmission system can guarantee absolute security.

Customers should never email full payment card details or sensitive financial information to our support address.

12. Customer Privacy Rights

Depending on applicable law, customers may have rights to:

• Request access to personal information.

• Request correction of inaccurate information.

• Withdraw consent for certain activities.

• Request deletion where legally available.

• Ask how their information is used or disclosed.

• Submit a complaint about privacy practices.

We may verify identity before responding to certain requests.

Some information may need to be retained for legal, accounting, security, or contractual reasons.

13. Children's Privacy

True North Paws does not intentionally direct its ecommerce services to children.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

Parents or guardians who believe a child has submitted personal information may contact us for assistance.

14. Third-Party Websites

Our website may contain links to websites or platforms operated by third parties.

These third parties maintain their own privacy policies and practices.

True North Paws does not control the independent privacy practices of unrelated websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, or legal requirements.

Changes will be published with an updated date.

Where required, we will provide additional notice or obtain consent before implementing material changes in how personal information is used.

16. Contact and Privacy Requests

For questions about this Privacy Policy, personal information, access requests, corrections, or privacy concerns, contact:

True North Paws

Privacy Contact: truenorthpawsupport@gmail.com

We will review privacy requests and respond within applicable legal timeframes.