Privacy Policy — True North Paws

Last updated: September 2026

True North Paws ("we," "us," "our") operates this store and website to provide you with a curated shopping experience (the "Services"). We are powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

• Contact details: name, address, billing/shipping address, phone number, email
• Financial information: payment card details, transaction data — processed securely through Shopify Payments and PayPal; we do not store full card numbers
• Account information: username, password, preferences (if you create an account)
• Transaction information: items viewed, added to cart, purchased, returned, or exchanged
• Communications: information you share when contacting our support
• Device and usage information: IP address, browser type, device data, and how you interact with our Services

How We Collect It

• Directly from you (creating an account, checking out, contacting support)
• Automatically through cookies and similar technology
• From service providers (payment processors, fulfillment and shipping partners)

How We Use Your Information

• To process and fulfill orders, arrange shipping, and manage returns or exchanges
• To provide customer support and respond to inquiries
• To send marketing emails, only if you've opted in — unsubscribe anytime
• To detect and prevent fraud, and keep our Services secure
• To comply with legal obligations

How We Share Your Information

We share only what's necessary, with:

• Shopify and our fulfillment/shipping suppliers, to deliver your order
• Payment processors (Shopify Payments, PayPal)
• Marketing and analytics partners, to improve our Services

We do not sell your personal information to third parties.

Relationship with Shopify

Our Services are hosted by Shopify, which also collects and processes information about your use of our store to provide and improve the Services. Learn more at the Shopify Privacy Policy (shopify.com/legal/privacy).

Third-Party Links

Our Services may link to third-party websites. We are not responsible for the privacy practices or content of sites we don't operate — please review their policies before providing any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a minor has provided us information, contact us to request its deletion.

Data Security

No security system is perfect. We use industry-standard, encrypted payment processing and take reasonable measures to protect your information, but cannot guarantee absolute security. Avoid sending sensitive information through unsecured channels.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Receive a copy of your information (data portability)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your information may be transferred, stored, and processed outside of Canada as part of how our Services and international suppliers operate.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised "Last updated" date.

Contact

Questions about this policy or your personal information: 📧 truenorthpawsupport@gmail.com

For the purpose of applicable data protection laws, True North Paws is the data controller of your personal information.