Legal Notice | True North Paws

Last updated: October 8, 2026

1. Store Information

Business Name: True North Paws

Website: https://truenorthpaws.shop

Country of Operation: Canada

Province of Operation: Ontario

Customer Support Email: truenorthpawsupport@gmail.com

True North Paws operates an online retail store offering pet products and accessories.

Our store currently accepts orders for delivery within Canada only.

2. Website Operation

The True North Paws website is operated through the Shopify ecommerce platform.

Ecommerce Platform: Shopify Inc.

Our website may use third-party services for payments, advertising, order management, fulfillment, and delivery.

Purchases made through our website are transactions with True North Paws, not with Shopify.

3. Product Information

We make reasonable efforts to ensure that product descriptions, prices, photographs, availability information, and other website content are accurate.

Minor differences in product appearance may occur because of photography, lighting, or screen settings.

We reserve the right to correct errors and update website information when necessary.

Nothing in this notice removes customers' legal rights concerning defective, misrepresented, or incorrectly supplied products.

4. Product Availability and Orders

Products are offered subject to availability.

Supplier stock levels, product options, and fulfillment arrangements may change.

True North Paws reserves the right to cancel orders that cannot reasonably be fulfilled, including orders affected by inventory errors, payment verification problems, or shipping addresses outside Canada.

Where an order is cancelled because it cannot be fulfilled, we will issue the applicable refund.

5. Shipping and Third-Party Providers

True North Paws works with independent suppliers, fulfillment services, and shipping carriers.

Estimated processing and delivery times are explained in our Shipping Policy.

Delivery delays may occur due to circumstances outside our reasonable control.

To the extent permitted by applicable law, True North Paws is not responsible for indirect losses or additional expenses caused solely by independent carrier disruptions or other circumstances outside our reasonable control.

This does not remove legal responsibilities concerning missing, damaged, or undelivered orders.

6. Intellectual Property

Text, images, logos, photographs, videos, graphics, design elements, and other website content may be protected by applicable intellectual property laws.

Such material belongs to True North Paws or the respective rights holders.

Unauthorized commercial reproduction, modification, distribution, or use of protected content is prohibited unless authorized or otherwise permitted by law.

7. External Websites

Our website may contain links to third-party websites, social media platforms, or external services.

These websites operate independently and may have different terms, policies, and security practices.

True North Paws does not control their independent content or operation.

8. Website Availability

We aim to maintain a functional, secure, and accessible website.

However, technical maintenance, interruptions, service outages, or unexpected errors may occur.

We cannot guarantee uninterrupted access to our website.

Any limitations of responsibility remain subject to applicable law.

9. Privacy and Customer Information

Personal information collected through our website is handled according to our Privacy Policy and applicable privacy laws.

Customers may contact us with questions or requests concerning their information.

10. Consumer Rights

Nothing in this Legal Notice limits or excludes rights, warranties, protections, or remedies available to customers under applicable Canadian consumer protection laws.

Our Terms of Service, Shipping Policy, Refund and Return Policy, and Privacy Policy provide further information about shopping with True North Paws.

11. Governing Law

This notice is governed by applicable Ontario and Canadian federal law, subject to mandatory consumer rights and jurisdictional protections.

12. Contact Information

For questions regarding our website, legal information, orders, or customer support, contact:

True North Paws

Email: truenorthpawsupport@gmail.com

Customer Support Hours: Monday through Friday, excluding public holidays.

We aim to respond within one business day, although busy periods may occasionally require additional time.