Contact Us — True North Paws

We're here to help! Here's how to reach us and what to expect.

How to Reach Us

📧 Email: truenorthpawsupport@gmail.com

Email is the fastest and best way to reach our team.

Response Times

We aim to respond to all inquiries within 24 hours (business days). During high-volume periods (holidays, sales events), response times may take slightly longer — we appreciate your patience.

What to Include in Your Message

To help us assist you as quickly as possible, please include:

• Your order number (if applicable)
• A clear description of your question or issue
• Photos, if your inquiry is about a damaged, defective, or incorrect item

Common Inquiries

• Order status or tracking: include your order number and email used at checkout
• Returns or refunds: see our Refund Policy, or email us to start the process
• Shipping questions: see our Shipping Policy for delivery estimates
• Product questions: happy to help before or after your purchase

Business Hours

Our team is Canada-based and typically responds Monday through Friday. Emails received on weekends or holidays will be answered on the next business day.

Follow Us

Stay updated on new products, promotions, and pet tips on our social channels (add your Instagram/TikTok handles here once set up).

---

We genuinely care about getting this right for you and your pet — don't hesitate to reach out with any questions