Shipping Policy — True North Paws

Last updated: September 2026

Where We Ship

We currently ship to Canada. If you're unsure whether we deliver to your specific area, contact us before ordering.

Shipping Cost

Free shipping on every order, no minimum required. No hidden fees, no surprises at checkout.

Processing Time

Orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Delivery Time

Estimated delivery: 5–10 business days across Canada.

Please note:

• Delivery times may vary during peak seasons or holidays
• Business days exclude weekends and public holidays
• Deliveries to remote areas may take slightly longer

Tracking

Tracking information is emailed to you as soon as your order ships, so you can follow your package the whole way.

Shipping Notes

While we aim to meet all delivery estimates, occasional delays may occur due to customs processing, courier delays, weather, or high seasonal demand. We appreciate your patience.

Contact Us

Questions about your order or shipping? Email us at truenorthpawsupport@gmail.com — we aim to respond within 24 hours.